I can't find the product I am looking for?

You can either use the Product Search box or the menu bars at the top of each screen.

The Product Search box at the top of each screen allows you to either type in the product reference or a key word that describes the product you are looking for.

The menu bar allows you to click on the category that best described the item you are looking for to refine your search. Once you have clicked on this, all products under that category will be displayed towards the bottom of the screen.

What size is my diary?

If you can measure your diary, you can match this to the sizes on the product pages. Here is a quick size guide:

Your Economist Diary Internal Page Sizes

Desk - 260mm x 210mm

Slimline, Pocket, Wallet - 170mm x 85mm

Mini - 120mm x 60mm

A5 - 210mm x 148mm

How do I get to the Online Basket?

If you have placed an item in your basket, you will be able to view the basket through the link at the top right of every page - Click your basket

I cannot checkout?

Please ensure you have selected a country for delivery from the dropdown menu.

The total value in the online basket is incorrect?

Have you selected a delivery country? If so, press Recalculate under the basket.

How do I add an extra title of the same product to my basket?

Simply amend the quantity in the white box and press Recalculate under the basket.

I have a promotional/discount code, how do I use it?

The promotional code can only be entered when you get to the online basket. There is a box called promotional code, please type in the code and press enter. Once you have pressed enter the screen will update and you will clearly see the Amount Off and your total order value.

Checkout takes me to a different looking site, is this secure?

Collins use one of the best, and most secure payment portal providers, Capita Pay360 (formally PayPoint). They have the highest security rating and ensure you transaction is made safely.

How do I login?

You can login at any point, there is a Customer Login link below the Product Search box on every screen, click on this and fill in your email and password. You do not have to login straight away but you will be asked to login (if you are an existing customer) or register once you have completed your online basket and have pressed Checkout. Alternatively you can Proceed as a Guest at the check-out page.

Do I have to register to buy something on The Economist website?

You do have the option to proceed as a guest, however we do need your email address in order to send confirmation of your order. If you do choose to register we ask you to fill in a small registration form, this allows you to keep track of your previous orders. Collins takes your privacy very seriously and we will never pass on any of your details to a 3rd party.

How do I register?

You do not have to register at the start, you can put all of your products in the basket and then you will be asked to register once you go to Checkout - registering is just a way for us to save your delivery address for the next time you visit. You will be asked to fill in a simple form, making sure you complete all mandatory fields shown with an astrix*.

I am not sure if I have registered before, what do I do?

The simplest way to check is to press on the Forgotten Password button. You are asked to fill in your email address and press submit. If you have not previously registered a message will tell you so. You are therefore welcome to complete a registration form.

I have previously ordered but I cannot login. What could be the issue?

First, please ensure you are using the correct email address - this is the one you would have registered under and that your order confirmation would have been sent to. It is quite common for us all to change our email address so why not use the Forgotten Password function to double-check - this will tell you whether we have your email on our system.

You may be getting your password wrong. Use the forgotten password option. If we have your email address on file, an automatic email will be sent to you quoting your password.

Finally, you may have checked out as a guest, meaning you did not create an account when you placed the initial order. If you proceed to create a new account now, any orders associated with the same email address will be linked to the new account.

Can I check my previous orders?

You have to login to check your previous orders. There is a Customer Login link below the Product Search box on every screen, click on this and fill in your email and password. Once you are logged in three new options will appear in the top right of the screen where Customer Login previously appeared - they are Previous Orders, Update Details & Logout. Click on Previous Orders to view them.

How do I change my address details, password or email address?

There is a Customer Login link above the Product Search box on every screen, click on this and fill in your email and password. Once you are logged in three new options will appear in the top right of the screen where Customer Login previously appeared - they are Previous Orders, Update Details & Logout. Click on Update Details to amend. You can also change your delivery address while completing your order.

Where can I find my order number?

Your order number will be on your order confirmation email. If your order was before July 2022 it will start with the prefix '#00000', if your order was July 2022 or later it will have the prefix 'E-000'.

I didn't get an order confirmation email, why?

The most likely reason for this is that your order has not gone through. We suggest you wait 5 minutes and if it has still not come through then your order will not have been taken so please try ordering again. Alternatively please call our Customer Service Team on 0141 465 1676 and they will be happy to check for you.

How do I get a refund?

We do accept refunds – please click here for our full refunds and returns policy.

My order has not turned up, what do I do?

Your confirmation email states the time in which you should receive your order. Please feel free to contact us if you have not received your order within this timescale.

You can contact our customer services team via email or telephone - please always quote your order reference:

Email Address - economistdiaries@collins-debden.co.uk

Telephone Helpline - 0141 465 1676.
For Overseas customers, please call (044) 141 465 1676.

Our lines are open Monday to Friday 9am - 5pm except during Bank Holidays and Public Holidays.

How do I contact Collins?

Hopefully there will be a question & answer on this page that will help but if not, you can contact our customer services team via email or telephone, please always quote your order reference.

Email Address - economistdiaries@collins-debden.co.uk

Telephone Helpline - 0141 141 465 1676
For Overseas customers, please call (044) 141 465 1676.

Can I get a VAT receipt?

Your order confirmation email can be used as a VAT receipt as it states the VAT separately and the Collins Debden Ltd VAT registered number is quoted.

How do I change my delivery address?

During the Checkout process you can amend your delivery address. The default address is always the one you have registered. If you would like to change this address, please follow this process:

There is a Customer Login link beside the Product Search box on the top right of every screen - click on this and fill in your email and password. Once you are logged in three new options will appear in the top right of the screen where Customer Login previously appeared - they are Previous Orders, Update Details & Logout. Click on Update Details to amend.

Is the Collins site secure?

Yes, Collins takes online security very seriously and no billing information is ever stored. You will see the secure padlock on the screen while you are filling in your credit card details, this shows your details and transaction is fully secure.